The following is a list of frequently asked questions. If you have any further questions, please use our customer service support form or call 602-518-3332 and a RainbowFlyers.com representative will assist you.
ARTWORK AND DESIGN
- How Do I Print with a Border?
- What is a bleed and when should it be used?
- What should my files resolution be?
- What type of files do you accept?
- Can I resize my 72dpi artwork to 300dpi?
GENERAL
- How Do I Place An Order?
- What is a tag?
- Do You Guarantee Colors?
- How Can We Reach You?
- What Do You Print?
- What is your turnaround?
- Is my information safe on your website?
SHIPPING
- Can I change my shipping after I place my order?
- What Shipping Carriers Do You Use?
- How Long Does Shipping Take?
- Will you break up boxes and ship to multiple locations?
- Where is my tracking number?
ORDERING
- How Do I Place An Order?
- Can I just email you our order?
- Can I Cancel My Order?
- How will my credit card be billed as?
- Do You Offer Printing Terms Or Credit?
- Will I Receive An Invoice?
- How do I re-print my order?
- Can I place an order by phone?
- What if the size I want printed is not listed as a product?
- I'm having trouble uploading my digital files. What do I do?
PRICING
- I do not see the quantity I want listed as an option.
- I do not see the size I want listed as an option.
- How Are Your Prices So Low?
- Do two 2,500 business cards count as one 5,000 business card order?
COMPANY INFO
- Can You Prove Your Prices Are Less Than Your Competition?
- What are the benefits of using RainbowFlyers.com?
- What quantities do you print?
- Where Are You Located
PRINTING
- What is the difference between UV and non-UV?
- What Specialty Services Do You Provide?
- What is Gang Run Printing?
POLICIES
- Quotes and Estimates
- Payment Terms
- Right To Refuse
- Accuracy of Quotes
- Alterations and/or Corrections
- Liability
- Electronic Manuscripts and Images
- Indemnification
- Overruns and Underruns
- Workmanship Guarantee
- Inkjet Proofs
- Disputes & Venue
- Shipping & Delivery
- Claims
- Changes To Our Policy
ARTWORK AND DESIGN
How Do I Print with a Border?
With ALL designed material we recommend you leave 1/4" (0.25) from all surrounding edges of your printed piece. If you leave less than 1/4" (0.25), we cannot be held responsible for unequal borders from top to bottom and from side to side. This is due to the final cutting process in which some "draw" or "slippage" occurs in that cutting process. This is a print industry standard.
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What is a bleed and when should it be used?
A bleed is extra area outside of your document that is trimmed off to insure proper cuts. In simple terms - your background should go off an 8th of an inch more than your actual print size. Bleed is not required unless it is specified under the product description. You should download our pre-approved templates to ensure that your job is designed properly.
WE REQUIRE BLEEDS ON BUSINESS CARDS. No Exceptions, or you risk your job being miscut. Although our cutting staff is extremely precise, we can not guarantee any print job cuts without the added bleed when required.
Also, please keep your text at least 1/4" away from the edge of the piece unless it is an eighth page or smaller. This way your text is in a "safe" area. If you have any questions regarding this policy you may call us, or use our design templates.
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What should my files resolution be?
All file formats must have bit map resolutions of 300dpi/ppi and embedded or outlined fonts. We accept the following file formats: .TIF, .JPG, .PDF, .EPS and .PSD. At the time, we do not accept quark files, Pagemaker, Corel Draw, or any similar software. However, these formats can be easily converted into an industry standard format with a few easy steps. If you are unsure about your file format, give us a call and we will help.
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What type of files do you accept?
Adobe Photoshop (.psd) - FLATTENED
Adobe Illustrator (.ai or .eps) - Fonts converted to outlines/curves
Adobe InDesign (.indd) Exported as a PDF
Adobe PageMaker (.pmd) Exported as a PDF
QuarkXpress (.qxd) Exported as a EPS or PDF
We also accept the standard industry formats: .eps .pdf .tif .jpeg
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Can I resize my 72dpi artwork to 300dpi?
Unfortunetly, you can not increase your resolution for a design that has been created low resolution. The output will be blurry or grainy, and at times, unreadable.
The only solution to this is to redesign your piece at the correct resolution.
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GENERAL
How Do I Place An Order?
Step by step instructions on how to process an order is located (Here)
Alternatively, if you have any problems placing your order with us, we would be glad to walk you through the order process over the phone. Call us today at 602-518-3332
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What is a tag?
A tag is a line of type which we discreetly add to your final artwork on the edge of the printed piece. It reads, in 5 point type, "www.rainbowflyers.com 602-518-3332". Tagging your orders is the only reason we can maintain such incredibly low prices in today's environment.
You may choose to omit this tag from your order for an additional fee.
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Do You Guarantee Colors?
If your job is color critical, you MUST ORDER A COLOR PROOF at the time of your order. If a color proof is not ordered we are not responsible for any color variations from your monitor to our presses. We cannot stress this enough, color variations will occur, if you need to attain perfect color on your job it can only be acheived by a color proof.
Gang Run printing is the process of creating printed pieces at substantially discounted prices. One of the pitfalls of Gang-Run printing is that we reliquish the control of individual piece color to compensate for the entire run. This does not mean your colors will be drastically different, but that in regards to Gang-Run printing- the industry standard practice is to accept a overall pleasing color, which is 95%-100% accurate to the image.
Because of limitations with the Gang-Run printing process, the differences in equipment, paper, and neighboring image ink requirements- the accuracy of color reproduction is not guaranteed. By placing an order with us you agree to this limitation.
We accept no responsibility for color variations between submitted files and the final printed piece. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process.
The exception to this condition is when a job is placed on an entire run, which provides full control of the color matching process. If your job can be placed on its own run, we can pull a color specific proof which our pressman will match.
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How Can We Reach You?
Our Business Hours are:
10am-6pm Monday – Friday - PST You may order on our website 24 Hours a day.
If you have a question after business hours, our customer service representatives check their email regularly. Go ahead and email us, chances are you will get an answer through the weekend or late at night.
Phone: 602-518-3332
Toll Free: COMING SOON
Fax: 602-308-8310
Address: 5025 N. Central Ave. #493
Phoenix, AZ 85012
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What is your turnaround?
Every product is different. Most business cards and postcards will be printed and shipped with 2-3 business days. Items such as magazines, require up to 7 business days. Please see the turnaround time on your product description.
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What do you print?
We are full color printing specialists. Some of the products we print are: Promotional Brochures, Event Flyers, Restaurant Menus, Realtor Postcards, Tickets, Handbills, Clothing Tags, Business Cards, Posters, Point of Sale Signage, Photo Reproduction, Instruction Booklets, Monthly Periodicals, Rack Cards, Tri-Folds, Record Flats, and More.
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Is my information safe on your website?
No information we collect for order processing or from inquiries is shared with any other company or website. Your information is only used to contact you when necessary.
Credit Card information is only used to bill you for products and services ordered. Our secure shopping cart processes through Paypal, one of the most respected credit card processors in the industry. Your order remains secure at all times through Paypal. SHIPPING
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Can I change my shipping after I have placed an order?
We ask that you carefully plan both the anticipated turnaround time and the time to ship to your final destination as it is very difficult to process Shipping Changes once an order has been placed. We process hundreds of orders each day, and within minutes of receiving your order our Shipping and Fulfillment Department is already scheduling your ship date and preparing your labels
Shipping changes are time consuming and costly for us. In the event that you need to change any shipping information (shipping service, destination address, etc.) after you have placed your order you will be charged an additional $25.
Please keep in mind that we CANNOT ship to a PO Box.
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What Shipping Carriers Do You Use?
Our primary logistic partners are:
UPS
FedEx
Conway Freight
We can ship on your account number with a variety of carriers. If you have special requests please do not hesitate to contact us. Call us and we will work with you to get your printing to you in a cost effective and timely manner
How Long Does Shipping Take?
UPS Ground shipping takes from 1 to 6 business days depending on your distance from our facilities in Florida and California.
Other shipping options include:
3 Day Select
2 Day Air
Next Day Air
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Will you break up boxes and ship to multiple locations?
If your multiple shipments are broken up into full boxes, we can drop ship multiple boxes(up to 2) at no charge. If the boxes have to be broken down into quantities smaller than a full box, we charge $25 per box that has to be broken apart for handling and material costs.
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Where can i find my tracking number?
On the day that your order ships we will send your tracking number to you via email. It will also be stored under prior orders on our website when you login to your account.
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ORDERING
How Do I Place An Order With Rainbowflyers.com?
Placing on order on our website is EASY and SECURE. Please refer to our How To Order Page located (Here)
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Can I just email you our order?
We will only accept your order over email if you are having problems with the online store and you have contacted our Customer Service department for help. We cannot guarantee turnaround on orders that have not been placed through the online system. Please refer to our "How To Order" Page and if you still have problems, we would be delighted to walk you through the order over the phone.
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Can I Cancel My Order?
To maintain a competitive edge, we process jobs as soon as we receive them. If your order has been placed on a run, it cannot be taken off after the plates have been made. Because all of our work is custom printed to order, all sales are final. We are unable to use or recycle your printing after we have completed it.
No refunds are available on orders unless no files have been prepared. If the order has not been processed, there is no fee for cancellation. However, If an order is cancelled after we have already pre-flighted your files for print, and it has not been placed on a run, an $100 fee will be charged regardless of the size of your order.
If you need to cancel an order you have placed, you must call and speak to a Rainbowflyers.com representative to avoid ANY costs other than the above processing fees.
An Email DOES NOT constitute cancellation under any conditions.
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How will my credit card be billed as?
Your credit card will read "Layton Print Productions, LLC".
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Do You Offer Printing Terms Or Credit?
Due to the massive amount of throughput and speed in turnaround we require payment in full prior to any work being completed. We do not offer terms to any of our customers.
We accept certified checks, money order, Visa, MasterCard, and American Express.
If you would like to pay using a Wire Transfer, please contact us by phone.
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Will I Receive An Invoice?
By placing an order on our website, the system will send you an invoice to your email confirming your order. Alternatively, you can view your invoices by logging in to your account and viewing your previously placed orders.
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How do I re-print my order?
In order to re-print a previous order you must submit the job through our online system again. We do not archive files any longer than it takes to print them so please save your work.
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Can I place an order by phone?
If you have difficulty or concerns with ordering over the internet, please do not hesitate to give us a call, and we will be glad to walk you through the ordering process over the phone. Keep in mind, however, that your order must still be submitted online.
Online ordering allows you to track your order, view order history, and is considered the safest way to transmit payments today. Give our Customer Service department a call if you have any questions at 602-518-3332
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What if the size I want printed is not listed as a product?
If you do not see the size you wish to print as a product, you will have to pick the smallest product that your job fits into. For example, if you would like to print a 4 x 7 you will need to pick the 5 x 7 product. Please make sure that you pick the correct size as an error will delay your job. Give our Customer Service department a call if you have any questions.
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I'm having trouble uploading my digital files. What do I do?
Some internet browsers do not support our upload script. If this is the case with your order, you can email your order to sales@rainbowflyers.com. Be sure you put your order number in the subject line to ensure that your order is printed correctly.
If your file is too large to send via email, you can FTP your files directly onto our FTP Server. In order to do this you must have an FTP program at your disposal. You may download free trial versions of our recommended FTP programs here:
Apple users - Transmit
PC users - CuteFTP
In either case, please call us so that a customer service representative can go over both of these options with you. We'll help you decide on the best course of action to get your order processed efficiently as well as provide you with additional FTP information should you decide to go that route.
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PRICING
I do not see the quantity I want listed as an option.
If you desire something more than the options listed, please use our Quote Form or call us and we will be able to provide you with a custom quote. Or simply fill out the Custom Quote form (click here)
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I do not see the size I want listed as an option?
Please submit a custom quote (click here)
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How Are Your Prices So Low?
We are able to offer Full Color Process printing at a substantial discount from our competition by "gangrunning" our jobs. By printing "gang-runs", we print all of standard work on a large sheet, thus "ganging" them up together. This significantly reduces the costs of making plates, and other fixed setup costs typically involved in the printing process. The end result is that it saves you a ton of money.
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Do two different design/names 2,500 business cards count as one 5,000 business card order?
Each quantity ordered is for 1 set of artwork. Because of the setup costs in setting up a print run, we are unable to break up orders under the amount that they are ordered. We have structured our pricing based on what it costs to print that many sheets of one piece.
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COMPANY INFO
Can You Prove Your Prices Are Less Than Your Competition?
Contact us at 602-518-3332 and we will gladly prove it to you.
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What are the benefits of using Rainbowflyers.com?
UV, Aqueous or Matte finishing standard
14pt and 16pt C2S Stock Standard
Die Cutting and Folding available
Secure Online Order Placement / Job Tracking
Mailing Services
Commitment to Quality and Community (See our “Charities” Page)
10% of the NET proceeds of each order is donated to a charity of your choice. You get to choose the charity during checkout. Current charities include HRC, GLAAD, PFLAG, ASPCA and the Mautner Project. (click here for more information)
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What quantities do you print?
We print quantities as low as 100 and as high as a million plus. Anything not listed on our website can be quoted, just call us, or fill out a custom quote form (click here)
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Where Are You Located?
We have presses in California, Florida, Arizona and Colorado.
Our corporate offices are located in Phoenix, AZ
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PRINTING
What is the difference between UV, AQ and Matte?
UV, AQ and Matte are abbreviations for the kinds of coating used on our paper. Here are some of the core differences and applications:
UV (Ultraviolet Coating) is a clear liquid spread over the paper like ink and then cured instantly with ultraviolet light. UV coating gives more protection and sheen than either varnish or aqueous coating. Since it is cured with light and not heat, no solvents enter the atmosphere. This coating is the "laminate style" coating that you see on ultra high gloss magazine covers.
AQ or Aqueous coating is a Semi-Gloss coating applied to your job during the printing process. Aqueous coating is less “shiny” than the UV coating and will still protect the product.
Matte is a Satin Matte finish. This is a special process which will give your finished product a special smooth professional look.
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What Specialty Services Do You Provide?
We provide a multitude of bindery and finishing services.
Folding
Scoring
Perforations
5th Colors
Saddle Stitching
Glueing
Custom Die-Cut Creation
Rounded Corners
UV Coating
Satin Aqueous Coating
Standard Aqueous Coating
If you have a special request, just give us a call and we'll do our best to accommodate you.
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What is Gang Run Printing?
Gang Run printing is the process of created printed pieces at substantially discounted prices. One of the pitfalls of Gang-Run printing is that we reliquish the control of individual piece color to compensate for the entire run. This does not mean your colors will be drastically different, but that in regards to Gang-Run printing- the industry standard practice is to accept a overall pleasing color, which is 95%-100% accurate to the image.
Because of limitations with the Gang-Run printing process, the differences in equipment, paper, and neighboring image ink requirements- the accuracy of color reproduction is not guaranteed. By placing and order with us you agree to this limitation.
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POLICIES
Quotes and Estimates
Prices posted on this website are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be changed.
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Payment Terms
All orders must be prepaid due to the speed of our turnaround. Under NO conditions does Rainbowflyers.com print on terms or extend credit.
Since each job is custom created for its owner, it cannot be reused or resold. After production has commenced, ALL SALES ARE FINAL.
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Right To Refuse
Rainbowflyers.com reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. We are not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to Rainbowflyers.com for printing and/or publication.
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Accuracy of Quotes
Quotations are based on the accuracy of the specifications provided. Rainbowflyers.com can requote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with Rainbowflyers.com are to the client knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.
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Alterations and/or Corrections
You may not change artwork after it has been submitted. If you need to make changes to your order you must call and cancel the order placed and resubmit the proper artwork by placing a new order.
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Liability
Rainbowflyers.com's liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. RainbowFlyers.com warrants that every product manufactured by it meets industry standard for such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. Rainbowflyers.com makes no other warranty and no actions or words of Rainbowflyers.com or its officers, employees or agents shall constitute a warranty.
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Electronic Manuscripts/Images
It is the client responsibility to maintain a copy of the original computer files, artwork and transparencies. Rainbowflyers.com is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until RainbowFlyers.com can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. RainbowFlyers.com does not archive your work for longer than it takes to produce the final product. Please save your work.
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Indemnification
The customer represents that it has the legal right to produce all printed materials ordered from RainbowFlyers.com. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against RainbowFlyers.com based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by RainbowFlyers.com ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold RainbowFlyers.com harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending RainbowFlyers.com against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing RainbowFlyers.com for any legal fees and expenses it reasonably incurs in responding.
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Overruns and Underruns
RainbowFlyers.com will normally deliver the exact quantity of goods ordered plus a small additional amount. There is no extra charge for the additional amount. This extra amount is normally to compensate for the industry standard variable consistency in cuts or colors. The generally accepted trade practice is plus or minus 10%. In the event of an underrun exceeding 10%, RainbowFlyers.com will bill for the actual quantity delivered.
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Workmanship Guarantee
We guarantee all orders to be free of defects in workmanship. If any order does not match the generally accepted trade standards, we will reprint the order or issue the customer a refund at our discretion.
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Inkjet Proofs
Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a "pleasing color" standard, using standard ink densities. There is no guarantee that your finished piece will match your printer output. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices,and film-based proofs.
No refunds or credits will be given for a printed order which does not match your inkjet proof.
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Disputes and Venue
For legal purposes, the venue for any dispute shall be Maricopa County, Arizona
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Shipping and Delivery
Charges for delivery/shipping of printing and supplies from RainbowFlyers.com are not included in quotations unless specified. Because shipping carriers are beyond our control, RainbowFlyers.com is not responsible for delays and/or damage incurred during shipping.
Title for finished work passes to the customer upon delivery to the carrier at shipping point.
Standard UPS shipments are insured for $100. We will insure boxes for a higher amount at customers discretion and expense.
We are Not responsible for delays or damage incurred after your shipment has left our plant. Claims
Claims for defects, damages, or shortages must be made by the client in writing no later than 5 calendar days after delivery. If no such claim is made, RainbowFlyers.com and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that RainbowFlyers.com performance has fully satisfied all terms, conditions and specifications.
Changes To Our Policy
RainbowFlyers.com may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise. This policy was last changed on October 1, 2007.
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